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Customer Service Representative (3130141184)
Job Description ALL APPLICANTS ARE SUBJECT TO THE PRESIDENTIAL EXECUTIVE ORDER FOR REGARDING COVID VACCINATIONS Customer Service Job Summary: We are seeking an individual who can meet the demands of a fast-paced Customer Service Representative. Our CSR wants to deliver World-Class Service while showing compassion to our veterans. This individual must value honor and respect for our veterans. Essential Duties and Responsibilities: Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers. Processing order entries, up to 100 per day. Coordinate with various branches for remote printing and must be flexible between duties. Troubleshoot equipment as needed for a repair or decide if damaged beyond repair. Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies. Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes.) to maintain file integrity. Run daily route reports. Education and Skills: Brightree, Apachetta, or other windows based medical software. Advanced data entry skills MS Excel – intermediate level. Advance phone and communication skills Multitasking is essential, you must be able to communicate effectively while document processes. Resolve issues with VA or a similar entity. Effectively use time management skills. Requirements: Must be legally able to work in the United States. High School Diploma or higher education Must be able to understand and speak English fluently. Spanish is a plus. Experience in a medical office, DME, or hospital, 18() months or more Ability to process written and oral communication from various sources. Benefits: Simple IRA Plan - 2% regardless of participitation Employer pays full cost of the following benefits: Medical Dental Vision HSA - $2,400 per year Plus employer pays 25% of dependent coverage Life Insurance and Disability Paid Holidays - 10 paid holidays per year Paid Time Off upon completion of years of service. Discretionary Employee Bonus - quarterly bonus potential approximately at 4% Hours M-F 8-5 p.m. Weekends may be needed in an emergency Company Description Mid-Cities Medical is a Service Disabled Veteran Owned Small Business, specializing in servicing the home medical needs of our Veterans through government approved lines of Durable Medical Equipment, Portable and Stationary Oxygen Concentrator and supplies. With a commitment to excellence, Mid-Cities Medical has been continuously contracted with the Veterans Administration for 25 consecutive years, and will continue executing the service orders provided by our government partners with professionalism, precision, timeliness, and dedication.