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Job Details

Client Care Manager (2813143357)

Healthcare Support

Nursing Assistant



Walnut Creek, California, United States

Home Care Assistance is seeking a Client Care Manager to join our East Bay, CA team The Client Care Manager will speak to prospective clients to educate them on our services, conduct in-home assessments with seniors and/or their families to sign them on for services, perform ongoing care management & communication with our clients for assured high quality services, represent our local office at community events, uphold our company values and high standards of care and make sure that our team of employees, clients and referral-based contacts are all satisfied with our services. Responsibilities of this position include: Answering calls from referral sources, prospective clients and/or their family members, and existing clients and employees. This requires an on- call rotation presence with a high level of accountability and a work cell phone will be provided Responding to prospective client inquiries, providing them with information, and conducting follow-up and other client development activities to generate new clients within the service area. Conducting assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with the organization. Providing extra support for new client cases, including home visits during the first caregiver schedule Coordinating with Staffing Managers to ensure that clients’ needs are being met and concerns are addressed in a satisfactory manner. Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families. Working with referral sources to ensure strong communication and satisfaction, including making presentations to local organizations, fiduciaries, Trust Officers, physician/health care groups, etc. Providing after-hours support for our clients, referral partners and prospective clients (including evenings and weekends) – this support may include e-mail, telephone and/or home visits. Importance will be placed on generating regular streams of new business by providing exemplary customer service via consumer marketing, regularly referral marketing to the community, leading and participating in and hosting community outreach events to spread brand awareness. What you'll bring: Your passion for health and elder care Prior client management, sales and or marketing experience, preferably in the health/home care industry Thrive in an independent, self-motivated environment Great at building and maintaining relationships Excellent written and oral communication skills Superb follow up skills Be team oriented and comfortable collaborating with other staff Tech savvy Professionalism and the ability to grow our business Perks of being on our Team: Opportunity to be a part of an Award Winning and Growing company Competitive base salary commission 401k with industry leading company match Health Benefits Company paid life insurance PTO Company sponsored cellphone and laptop Supportive, fun, team environment and more Home Care Assistance is the largest and fastest-growing private pay solution for seniors who wish to age well in their home. We offer concierge-level care management and dependable in-home assistance to seniors across our 150 locations throughout North America. A mission driven organization, we proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their home. Our holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. Home Care Assistance began in 2002 when the founders noticed a lack of high-touch, premium care management and caregiving assistance when seeking to help their own loved one age successfully at home. While developing a thoughtful, comprehensive service offering they would expect for their own parents, they found that the home care market was fragmented, slow moving and ripe for improvement. Today, Home Care Assistance has become an industry leader in the $100 Billion industry through a focus on excellent customer service, great people and innovation. We are unique in that we are the only at-scale, national provider of private pay, non-medical care with a company-owned location strategy. With plans to aggressively expand our footprint, there is tremendous opportunity to build a lasting and valuable company – we’re just getting started. If this sounds like a great match, apply today We'd love to hear from you HCA requires all internal employees to be fully vaccinated against COVID-19. Proof of vaccination will be required as a condition of employment subject to applicable law concerning exemptions/accommodations. HCA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability or any other protected status. INDHP LI-DW1