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Quality Assurance and Business Data Analyst for E-commerce (2154176453)

Computer and Mathematical

Business Intelligence Analyst

Yearly

No

Tallahassee, Florida, United States

Full-Time Quality Assurance (QA) and Business Data Analyst for E-commerce Golden Lighting, Inc. is an established and growing distribution company headquartered in Tallahassee, FL, and we’re looking for a self-motivated, hard-working, and detail-oriented Quality Assurance (QA) and Business Data Analyst to join our team. We pride ourselves on delivering our residential lighting products across multiple E-commerce and retail stores with unmatched customer service. The innovation happening within our E-commerce Team is one of the key reasons for our continued success, even during the Covid-19 pandemic and recession. This QA and Business Data Analyst position has numerous opportunities for professional growth and for making significant contributions to the company. The QA and Business Data Analyst position is similar to a software tester, but in this case, you would be auditing E-commerce pages to ensure our products are listed correctly. Another difference is that you will be able to make corrections directly through E-commerce portals instead of just writing up bug reports. Your duties would also include managing extensive product data within databases and spreadsheets along with continually uploading new products to all partner retailer sites (e.g. Wayfair, Home Depot, Lowe's, etc.) The position will interact with Sales, Product Development, Supply Chain, IT, and Customer Service departments to ensure that initiatives are coordinated and executed on time and accurately. This position will report directly to the Sales Director, and the annual salary will be competitive based on your level of experience. Choosing where to work is just as important as the job itself, so here's a little bit about Golden Lighting. Our company is relatively small (less than 50 employees), and we have a family-oriented workplace vibe where everyone can get to know each other. Because of our smaller size, we're able to make adjustments to market conditions quickly as compared to larger corporations. We are a privately-held company (not a publicly-traded one), so that means we make business decisions that benefit our employees and customers instead of focusing on increasing the share value for outside investors. One of our core values is being innovative within our industry, so we are constantly researching new product trends, more effective ways of operating, and new routes for selling our products. Please note that this is not a remote-only position. Although there may be some flexibility with part-time remote work opportunities, we do require applicants for this position to either be located in the Tallahassee, FL area or to be interested in relocating. The reason for this requirement is that we truly value having a positive workplace environment and the enhanced connection our employees have with in-person communication and social activities. Within our office, we are taking Covid precautions including mandatory mask-wearing and spread out work areas. If you're OK with this requirement and are interested in this opportunity, please read on As a QA and Business Data Analyst, your duties will include Uploading and distributing product data and media assets to all retailers (multiple channels) Managing product data within different databases and MS Excel spreadsheets Reducing the product on-boarding process time for any new product releases or new customers Auditing E-commerce partners’ sites for content integrity, completeness, and optimization Working with Customer Service to answer support-related questions when necessary Creating, optimizing, and managing enhanced content for top E-commerce accounts Managing E-commerce supplier portal accounts Becoming proficient with our internal ERP system (NetSuite) to independently create and modify reports as well as manage customer and item records Producing and communicating regular E-commerce reports to the management team Staying abreast of E-commerce industry trends and innovations to drive new analytics initiatives that contribute to business goals Assisting in determining appropriate strategies to reduce returns and increase buyer conversions Assisting in communication between the Sales and Design/Supply Chain teams in order to implement new product data/content requirements internally Performing other duties in support of overall E-commerce and company goals Being open to the opportunity to grow your skills and duties Requirements This job might be for you if You have outstanding knowledge of MS Excel and understand the advanced functions of Excel (critical requirement) You have strong writing skills and professional communication (email and phone) You are incredibly detail-oriented and have the natural talent for spotting errors You are self-motivated and have a strong work ethic You have the confidence to solve problems and be creative You have experience with analyzing data to draw relevant business-related decisions You have basic knowledge of generating process documentation You are enthusiastic and passionate about your work You like taking initiative You are highly proficient on the computer You are able to operate under pressure and meet tight deadlines You have effective time and project management skills You are able to effectively communicate your thoughts and ideas You can successfully pass a background check and drug screening You have a bachelor's degree or a high school diploma with relevant work experience You have a strong desire to grow your responsibilities and make a bigger contribution to the company’s success You have prior experience Enterprise Resource Planning (ERP) systems (this is a plus) You have prior knowledge of using team collaboration software like Confluence (this is a plus) You have prior experience with Product Content Management software like Salsify (this is a plus) You've worked with other E-commerce platforms like Shopify (this is a plus) Benefits Here at Golden Lighting, we understand that highly satisfied employees are key to a thriving business. This is why we offer A workplace culture that supports collaboration, teamwork, and professional growth Competitive salary that is commensurate with your experience Exceptional benefits like health, dental, vision, and life insurance (available after passing 90-day probationary period) Matching contributions to a 401k retirement account (available after one year of employment tenure) 9 paid holidays, including 2 days for Thanksgiving and 2 days for Christmas 14 days per year of PTO (paid time off) that increases with tenure Profit-sharing bonus (available after one year of employment tenure) Numerous off-site and team-building activities If you think you’d be a good fit, we’d love to see you apply When applying, please upload your resume and a cover letter that includes contact information (email addresses or phone numbers) for three professional references. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.