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Training Manager - Workplace Security Operations (3250954951)

Business and Financial Operations

Business Operations Specialist



Castro District, California, United States

Surefox North America is a veteran owned company that strives to create a diverse and unique culture of trained and talented individuals. Surefox was founded on a noble ideal to provide private clients with access to the most experienced and skilled military veterans to support their overall security goals. We believe that true success is only obtained by blending client culture with proven security techniques in such a way that safety is achieved without the disruptive or obtrusive presence of standard security services. Surefox now offers a wide variety of protective security solutions to include Workplace Security, Executive Protection, Event Security Management, and more. No matter the requirements, we bring a new brand of security that specializes in hospitality and client satisfaction. We are currently seeking an experienced Full-Time Training Manager for Workplace Security Operations with high integrity and professionalism who can join our team in the Bay Area and assist in managing our professional development and workplace security training program. The professional development of Surefox employees ensures long-term success, retention, and marketability for all levels of Surefox employees. You will report directly to the Training Program Manager who will provide you leadership, guidance, and direction in the conduct of your duties. You will assist the Training Program Manager in the administrative and instructional design requirements to run high quality training programs in order to meet Surefox’s extensive training requirements. You will use your subject matter expertise to assist the Training Program Manager in the development of courseware and provide industry leading instruction. As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.What you will do: Work independently and adapt to various operational tempos while always maintaining a high-level of attentiveness and energy Attend Training Program staff meetings to report the status of training across the company and provide recommendations for future training Create new training content and improve existing training material adhering to outcome-based training methods that increase employees’ level of understanding and mastery of both hard and soft security-related skills; ensure training contentis relevant and meets client requirements Edit and format training materials to ensure consistency and brand recognition Prepare course materials and handouts for various training events Receive new employees from Surefox Human Resources Department to ensure seamless transition into the onboarding training pipeline Enroll and provide pre-course coordinating instructions to students Instruct in-person and virtual training courses Enroll and track the progress of Surefox employees participating in various concurrent training programs Collaborate with program personnel to identify training improvement opportunities and capability gaps, and implement effective training solutions as necessary Assist in tracking program expenditures and and adhere to a monthly, quarterly, and annual training budget; catalog expenditures and responsibly steward Surefox resources Develop relationships with Surefox program personnel to facilitate collaboration, synchronization, and standardization of training programs Assist with the administration of the Surefox Training Database: gather, synchronize, and track current qualifications, expirations, and various training data across all Surefox personnel; Assist with the collection and documentation Key Performance Indicators (KPIs) across the training spectrum and provide recommendations for new improved metrics; create reports and identify trends Develop and administer feedback surveys to identify strengths, weaknesses, opportunities, and relevancy of training modules as well as current training sentiment across the organization Meet with and develop positive relationships with training vendors; recommend and book training venues according to the quality of the service provided and reasonableness of the cost Conduct research to identify, understand, and integrate industry best practices into Surefox training programs Comply with Surefox Policy and Procedures Additional duties as requiredWhat is required: Must be eligible for employment within the United States Must be able to pass an extensive background check and drug screening Must be able to travel up to 120 days out of the year Ability to work from home Must have a high school degree or equivalent and meet one of the following criteria: 2 years of leadership experience 2 years of military, law enforcement, or security industry-related experience 2 years of experience navigating LMS (Learning Management Systems) with various HRIS (HR Information Systems) / HRM (HR Management) Tools Must present a confident and articulate presence to all levels of interaction Ability to effectively communicate with people at all levels and from various backgrounds Ability to build presentations using a variety of Google tools Good judgment with the ability to make timely and sound decisions An understanding of how to quantify process improvements Ability to understand and follow written and verbal instructions Ability to work independently and as a team member Demonstrated competence in reacting to and handling stressful situations All applicants must be able to successfully complete each event of the Surefox Physical Agility Test (SPAT), with or without reasonable accommodation. Please be aware that this physical agility test is a requirement for any candidate applying for an Security/Instructor role with Surefox. The SPAT is a sequence of multiple physical events consisting of a distance run; stair climb, dummy drag, and medical bag carry. Possess a valid and current driver license Valid U.S. Passport Ability to work nights and weekends as required Have an operational understanding of today’s technology across all platforms Strong writing and interpersonal skills Must be comfortable interfacing with all internal Surefox employees, management, clients, and external contacts in a professional and collegial manner Maintain a high level of physical agility and professional appearance Have the ability to influence informally across different departments within the Surefox teamWhat is desired: Military service Bachelor’s degree Report writing experience Instructor experience Workplace security experience