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National Support Specialist, Multivendor Services - GE, Rad/RF/CV (US Home-Based) (2813301208)

Architecture and Engineering

Automotive Engineering Technician

Yearly

No

Salt Lake City, Utah, United States

Job Title National Support Specialist, Multivendor Services - GE, Rad/RF/CV (US Home-Based) Job Description Effective Wednesday, December 8, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation. If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may c ontact [Register to View] , option 5, for assistance. Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all. In this role, you have the opportunity to As a Multi-vendor National Support Specialist (GE Rad/RF, CV, C-Arms) to provide on-site and phone support to the Field Service Organization, as required, to resolve complex technical problems and product issues within the multi-vendor modality that are beyond the capabilities of the local Field Service Engineer related to: New Product Introduction, Transfer of Knowledge, Assigned Service Escalations, and Remote Support. You are responsible for FSE Support & Development Assure FSEs use Appropriate Troubleshooting and Repair Methodology Provides leadership, training and technical assistance to the Field Organization as the modality expert; must be available for not only site visits but as a consultant over the phone to any field based associate (sales, clinical for example) requiring assistance. Coach & mentor FSEs ensure excellent customer experience during the repair. Have crucial conversations with FSE and/or RSM when warranted. Trip Reports, FSE Seminars (Technical & Process Updates) Assure FSEs use appropriate parts and follow procedures. Escalation Management Escalation Ownership & Management - Manages all Escalations within their Regions - takes a leadership role in the repair solution of technical and product problems plus has additional responsibility to instruct the CSS and FSE in the repair solution utilized and if necessary, passes new information to Service Programs as to the solution process utilized. Communicate an action plan and resolution strategy. Analyze complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans. Assure speed of resolution for technical escalations to include FSE support, troubleshooting & repair processes are followed by all. Accountability for commitments of self and others for escalation resolution. Business Improvement Support local FSE / RSM / CCT and business with parts review / $10K parts approval process. Proactive monitoring and reporting for High Activity Sites (HAS), TPR, Parts Usage. Lead improvement strategies and initiatives. Business Results - Manage High Activity Site Strategies, Material Usage Reduction Initiatives You are a part of Multi-vendor National Support Specialist with a primary focus to resolve complex technical problems and product escalation management that is beyond the capabilities of our Field Service Engineers. To succeed in this role, you should have the following skills and experience 2 year/ Associates Degree Required; 4 year technical degree preferred. 7 years servicing applicable modality equipment required ( GE: Rad/RF, CV and/or C-Arms equipment experience is required), 10 years' experience working for GE and/or on GE imaging systems preferred. Demonstrated skills and experience with IT networking technology. Experience with electronic circuit boards, processors and computer hardware including applications and programming. PC competency. Demonstrate electronics and mechanical ability. Proficient in MS Office. Excellent verbal and written communication skills. Proficient at resolving problems remotely. Ability to work cohesively and effectively with employees at all levels / departments of the organizations. Demonstrated leadership skills. Disciplined and timely use of customer escalation tools and processes. Be available 24 x 7 via phone or pager as per schedule. Travel will be determined according to business requirements. Must be willing to travel up to 60%. Self-starter, self-motivated. Candidates can live anywhere in the US, ideally within close proximity to a major airport; preferably in the West Coast. This position will require you to meet all customer specific mandates such as vaccinations and or screening tests. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. In return, we offer you The Multi-vendor National Support Specialist will give you the opportunity to take your career to the next level in a global organization that is backed by a stable 120 year legacy of innovation. Here, you'll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the LearningPhilips program, tuition reimbursement and/or mentor relationships Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it's like working at Philips , read stories from our employee blog , find information about our recruitment process and answers to some frequently asked questions . Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact [Register to View] , option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran LI-PH1 LI-Remote IndeedCS